We currently accept Visa, MasterCard, and American Express.
Cancel or Change an Order
Due to the speed of processing, we are unable to change or cancel an order once it has been placed. Please contact Customer Support at 800-282-7261 with any questions.
Once your order is successfully placed, you can log in to My Account and click My Orders to view current order status. You will also receive a confirmation email for your records.
Office Products: You can always return office supplies to us for a full refund, excluding shipping costs. Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip. To start your return please call us at 800-282-7261 or email us at email@example.com and request a Return Authorization (RA). Returns are subject to a restocking fee.
Software: Unopened boxed software that we currently sell may be returned for a full refund within 90 days of purchase. Opened software can only be exchanged for the same title version. Downloadable products are not returnable or refundable.
If you purchased our products through a third party retailer, you need to return them to that retailer for a refund. For purchases made online or over the phone with a credit card, the refund will be processed via that same credit card.
All orders received by midnight EST will be processed the next business day. Orders placed on Saturday, Sunday or on holidays will be processed the next business day. Shipments to PO Boxes, APO, or FPO are not currently accepted. Shipments under 150 lbs. will be sent via United Parcel Service (UPS).
Here at TOPS Products, we like to maintain high standards when it comes to quality, and you can rest assured that we stand behind our guarantees. Below you will find well-tested items, proven to last. These high-performance products are guaranteed to arrive in excellent condition– without defects. Please find your product below to learn the details on that particular guarantee.
XtraLife® & Speedy XtraLife® Binders
Cardinal® XtraLife® and Speedy XtraLife® binders are guaranteed to the original owner against cover cracking defects for three (3) years from the date of purchase (the “Warranty Period”). If the binder cover cracks due to a manufacturer defect during the “Warranty Period”, TOPS Products will replace the binder at no cost to the owner. This guarantee does not cover damage caused by accident, improper care or use, commercial use, negligence, or the natural breakdown of colors and materials over extended time and use. The liability of TOPS Products under this guarantee is limited to the cost of replacement only.
Cardinal® SuperLife™ binders are guaranteed to the original owner against cover cracking defects for the lifetime of the product. If the binder cover cracks due to a manufacturer defect, TOPS Products will replace the binder at no cost to the owner. This guarantee does not cover damage caused by accident, improper care or use, commercial use, negligence, or the natural breakdown of colors and materials over the life of the product. The liability of TOPS products under this guarantee is limited to replacement cost only.
Report a Defective Binder
To report a defective product and receive a replacement, please send your defective product, your name, address, phone number and a brief description of the defect to TOPS Products at the address listed below. If TOPS Products determines the product is defective in materials and/or workmanship, TOPS Products will ship a replacement to you at no charge within 4-6 weeks. If the exact product is no longer available TOPS Products will replace it with a product of similar cost and construction. The liability of TOPS Products under this guarantee is limited to replacement cost only.
Our Customer Support Team is available Monday - Friday, 7:30 am - 5:30 pm EST. Email us at firstname.lastname@example.org or call 800-282-7261. For technical product support, please email email@example.com or call 800-762-7283.
162 Old Todds Rd., Ste. 280
Lexington, KY 40509
Attn: Product Guarantee
If you have questions, please Contact us.