Product Guarantees


 

Here at TOPS Products, we like to maintain high standards when it comes to quality, and you can rest assured that we stand behind our guarantees. Below you will find an array of well-tested items, proven to last. These high-performance products are guaranteed to arrive in excellent condition– without defects. Please find your product below to learn the details on that particular guarantee.

Guarantees by Product Type

Binders | Filing Products


Binders
XtraLife®
Speedy XtraLife®
SuperStrength™

XtraLife® & Speedy XtraLife® Binders
Cardinal® XtraLife® and Speedy XtraLife® binders are guaranteed to the original owner against cover cracking defects for three (3) years from the date of purchase (the “Warranty Period”). If the binder cover cracks due to a manufacturer defect during the “Warranty Period”, TOPS Products will replace the binder at no cost to the owner. This guarantee does not cover damage caused by accident, improper care or use, commercial use, negligence, or the natural breakdown of colors and materials over extended time and use. The liability of TOPS Products under this guarantee is limited to the cost of replacement only.
Report a defective binder

SuperStrength™ Binder

Cardinal® SuperStrength™ binders are guaranteed to the original owner against ring defects for three (3) years from the date of purchase (the “Warranty Period”). If the binder ring breaks due to a manufacturer defect during the “Warranty Period”, TOPS Products will replace the binder at no cost to the owner. This warranty does not cover damage caused by accident, improper care or use, commercial use, negligence, or the natural breakdown of colors and materials over extended time and use. The liability of TOPS Products under this guarantee is limited to the cost of replacement only.
Report a defective binder

Report a Defective Binder
To report a defective product and receive a replacement, please send your defective product, your name, address, phone number and a brief description of the defect to TOPS Products at the address listed below. If TOPS Products determines the product is defective in materials and/or workmanship, TOPS Products will ship a replacement to you at no charge within 4-6 weeks. If the exact product is no longer available TOPS Products will replace it with a product of similar cost and construction. The liability of TOPS Products under this guarantee is limited to replacement cost only.

TOPS Products
1648 McGrathiana Pkwy, Suite 130
Lexington, KY 40511 USA
Attn: Product Guarantee

If you have questions, please contact TOPS Products customer service

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Filing Products
Pendaflex® Superior Durability Guaranteed Filing Products

Pendaflex® Superior Durability Filing Product Guarantee
Pendaflex® Superior Durability Filing Products are guaranteed to the original owner against defects for the lifetime of the product. This guarantee does not cover damage caused by accident, improper care or use, commercial use, negligence, or the natural breakdown of colors and materials over the life of the product. To report a defective product and receive a replacement, please send the defective item, your name, address, phone number and a brief description of the defect using the contact details listed below. If TOPS Products determines the item is defective in materials and/or workmanship, TOPS Products will ship a replacement to you at no charge within 4-6 weeks. If the exact product is no longer available TOPS Products will replace it with a product of similar cost and construction. The liability of TOPS Products under this guarantee is limited to replacement cost only.

Contact Details

US Return Address
TOPS Products
1648 McGrathiana Pkwy, Suite 130
Lexington, KY 40511 USA
Attn: Product Guarantee
Mexico Contact Phone Number
01 800 709 9400

Canada Contact Phone Number
1-800-263-6105