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Frequently Asked Questions
 
 

Ordering FAQs

Legal Forms FAQs and Policies

Form Issues

Technical Support Issues

 

Ordering FAQs

Assistance
Our Customer Support team is available Monday through Friday between the hours of 8am - 5pm EST.  For support in the United States, email us at gttechsupport@rrd.com or call 800-762-7283. For support in Canada, email us at Christine.l.hunking@rrd.com or call 1-800-268-0123.

Cancel or Change an Order
Due to the speed of processing, unfortunately we are unable to change or cancel an order once
it has been placed. Please contact Customer Support at 800-762-7283 with any questions. 

Payment Methods
We currently accept Visa, Mastercard, and American Express. 

Order Confirmation / Order Status
Immediately after your order is successfully placed, you can log into "My Account" and click on
"My Orders” to view current order status. You will also receive a confirmation e-mail for your records.

Troubleshooting
If you're having trouble placing your order, it's likely that you are using an outdated web browser. To use our site, you'll need:

• An updated web browser: Firefox 10.0+. Safari 5.1+. Internet Explorer 8+. Google Chrome.

• A recent computer operating system: Mac OS X+,  or Windows XP, 7+.

• Our site may not work properly in corporate environments where firewalls are in place.

Have a technical question or problem? We'd love to help you — please email gttechsupport@rrd.com
or call 800-762-7283

Sales Tax
We are required to collect sales tax in every state for which the tax is applicable. 

Privacy Policy
View our Privacy and Legal Policies here.

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Legal Forms FAQs and Policies

Shipping Policy
All orders received by midnight will be processed the next business day. Orders placed on Saturday, Sunday or on holidays will be processed the next business day. Shipments to PO Boxes, APO, or FPO is not currently accepted. Shipments under 150 lbs. will be sent via UPS.

Q: What are the system requirements for software products?
A: Generally, the following requirements are necessary to run our software:

CD Drive 
Windows 2000 or higher 
Adobe Reader 6.0 or higher 
Internet connection and web browser 
Microsoft Word 2000 or higher 
Microsoft Excel 2000 or higher 
The following is necessary for the Socrates Media Product Browser, used with some titles:
Microsoft .NET Framework (preinstalled in XP, otherwise via free download)

 

Q: How do I find out if there are any special circumstances or laws that might apply in my state?
A: Nearly all Legal Kits or CD products contain an Appendix that summarizes the laws of each individual state for the topic provided. You can check the appropriate Appendix to see if there are any specific laws
in your state that will apply to the legal issue in question.

 

Q: Can I really represent myself in court using these legal materials without hiring a lawyer?
A: Yes, the United States Supreme Court has ruled that all American citizens have an independent constitutional right to represent themselves in court without using an attorney if he or she voluntarily
and intelligently elects to do so.

 

Q: Why doesn't the website for my state's laws that is provided in the Appendix (CD or kit versions) seem to work? 
A: The state law websites that are provided in the legal products are valid on the date of publication. Unfortunately, websites are subject to constant change. If the provided website is no longer valid, use
an internet search engine (such as Google or Yahoo) and type in your state's name and the word "laws"
to find a valid link to your state's statutes.


Q: My legal situation is quite complicated and seems beyond the scope of the information provided in the legal product(s). What should I do?
A: Although these legal products can be used successfully in most common legal situations, if your circumstances are complex or do not seem to fit the explanations provided, you will need to seek the assistance of a lawyer. Many states provide low-cost legal aid services for many legal issues. In addition, you can contact your state's bar association for referrals to attorneys who specialize in specific areas of law. Please note that specific legal questions relating to the use of the forms or their likely consequences cannot be answered by our Technical Support. For specific advice on a particular legal point, you will need to consult a competent attorney.

 

Q: How do I know if the information in my legal products is up-to-date?
A: The information in your legal product is continuously updated to provide the most current information available. If there are any changes to product information made after its publication date, those changes will be provided on this website. To access the updates, you will need to register your product. Although we continuously update legal information, laws and statutes are subject to constant change. Our legal products are designed to provide accurate and authoritative information to the public regarding the particular subject matter of each product.

 

Q: I have a specific legal question about using one of the forms. Can I contact Technical Support about legal questions?
A: Our Technical Support team can answer questions about damaged or defective products and about installing and using the CD products. Unfortunately, specific legal questions relating to the use of the forms or their likely consequences cannot be answered. For specific advice on a particular legal point, you will need to consult a competent attorney.

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Forms Issues

Q: Can I loan my legal product(s) to a friend?
A: No, the information contained in your legal product is protected by U.S. copyright laws and is only licensed for use by the original purchaser of the product. Any other use, including loaning it to a friend, is illegal and a violation of copyright law.

 

Q: Why are there both text files and PDF files on some of the legal forms CDs?
A: PDF (Portable Document Format) files are the most widely-used cross-platform format for accessing computer files. PDF forms can be easily edited and printed using Adobe Reader® software, available as a free download at Adobe.com. However, you cannot save or modify the information on a PDF file. If you wish to save or modify information in a form, text forms have been supplied that may be opened in your own word-processing program and altered to fit your own legal situation. Adobe Reader does not have the capability to save your completed forms. If you need to alter a form to fit your legal situation or save it for later use, we have also provided text versions of the same form that are easily editable using your own word-processing software.

 

Q: How do I install the forms from my legal kit CD onto my computer?
A: There are a couple of methods that we use. Many CDs have an automatic installation program that will start when you put the CD into your computer's CD drive. You will be prompted with various choices as you move through the installation program. If the installation program does not start automatically, click on the Windows "Start" menu, then on "Run" and locate your computer's CD drive using "Browse". Then click on the"install.exe" file and click "OK" to run the installation program. (Note for Mac users: you will need to manually copy the application folder from the CD directly to your computer's harddrive. In addition, if you do not have Adobe Reader® installed on your Mac, you can download it here from Adobe.com).

Some CDs use the Socrates Media Product Browser. When you load the CD, the Setup Wizard will guide you through the installation process.

 

Q: What is the Socrates Media Product Browser?
A: This Socrates Media Product Browser allows you to access the forms, documents and other files included in your purchase.

 

Q: Where is my software installed?
A: For the CDs with the Socrates Media Product Browser, if you did not change the installation destination during the installation process, there will be an icon on your desktop called "Socrates Product Browser." You can open Socrates Media Product Browser by clicking on the "Start" button in the lower left corner of your screen and going to "(All) Programs". "Socrates Product Browser" will be listed in the "Socrates Media" software group located there.

Our other CD products will install under the specific title of the CD, or a folder called Adams e-forms. You can access these folders by clicking on the "Start" button in the lower left corner of your screen and going to "(All) Programs".

 

Q: Why does my product not show up under "registered products" in the Product Browser?
A: You must install the software content for each software title you purchase. If your product does not appear under "registered products" in the Socrates Media Product Browser, it was likely not yet installed.

 

Q: How do I fill in the PDF forms on my computer?
A: Once the appropriate PDF form is open in Adobe Reader®, a "hand tool" icon will appear as the cursor. Move this cursor over the first blank space. The "hand tool" will change to a vertical bar or "I-beam" icon in the space that will need to be completed. Fill in the appropriate information and then hit the Tab key on your computer. This will move the cursor to the next space. Please note: some spaces are left intentionally blank and need to be completed by hand (particularly signature and notary blanks). Once completed, you may print the form. Note: Adobe Reader does not have the capabilities to save your completed PDF forms. If you need to save a PDF you can purchase an upgrade to Adobe Reader® here, or use the provided text versions of the same form that are editable using your own word-processing software. To save filled-in information, you will need to either use the provided text forms or purchase an upgrade to the program from the Adobe website (www.adobe.com)].

 

Q: Why can't I save my filled-in PDF form from my CD version?
A: Adobe Reader does not have the capabilities to save your completed forms. If you need to alter a form to fit your legal situation or save it for later use, we have also provided text versions of the same form that are easily editable using your own word-processing software.

 

Q: How do I access the text files that have been installed on my computer's harddrive?
A: To access the text files, first, open your word-processing software. Then, click on "File" on the program's menu bar and locate the the folder where your text files were originally stored. Open that folder and select the form you need. Then, just click on the file icon to open the text form.

 

Q: How do I complete the text forms on my computer?
A: Using your own word-processing program, you will need to fill in every asterisk-marked (*) space on the form.The asterisks are used as place-holders in the forms. Delete each asterisk after you have entered your own information in its place. Then, you can format, save and print your completed form as needed.

 

Q: The text files from the CD look different than the samples provided in the instruction book.
Is something wrong?

A: The text-version forms are provided in a basic text file format so that the forms are compatible with
the widest possible variety of word-processing programs. You can use your own word-processing program to format the forms to match the samples in the book or in different ways. Please note that our Technical Support team can not provide any help with using your particular word-processing software. Please consult your software instruction manual or visit their website for technical support.

 

Q: Can I use the CD versions with my Mac computer?
A: Yes, the CD version will work on a Mac computer. However, the automatic forms installer is not compatible with Macs. Thus, you will need to manually copy the application folder from the CD directly to your harddrive. In addition, if you do not have Adobe Acrobat Reader® installed on your Mac, you will need to download it here from Adobe.com.

Note: the Socrates Product Browser is not MacIntosh-compatible.

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Technical Support Issues

Q: What type of technical support is available for Legal forms?
A: Our Technical Support can answer questions about damaged or defective products and about installing and using the CD products. You can contact Technical Support if your computer can read other CDs, but can't read our CD product. You can also contact Technical Support if anything seems to be missing from your Legal product.

Specific legal questions regarding the use of legal products cannot be answered by Technical Support. In addition, any questions regarding the use of your computer, your word-processing program, or Adobe Reader® cannot be answered by our Technical Support. Please contact your computer's manufacturer, the provider of your word-processing program, or Adobe for information regarding how to use these products.

 

Q: I have a specific legal question about using one of the forms. Can I contact Technical Support about legal questions?
A: Our Technical Support team can answer questions about damaged or defective products and about installing and using the CD products. Unfortunately, specific legal questions relating to the use of the forms or their likely consequences cannot be answered. For specific advice on a particular legal point, you will need to consult a competent attorney.

 

Q: How do I contact Technical Support?
A: You may reach Technical Support during the hours of 8:00am - 5:00pm EST, Monday - Friday, by calling 877-860-4649, or you may email gttechsupport@rrd.com at any time.
 
If you were unable to find an answer to your questions regarding a specific product on this FAQ page, please contact technical support at our Contact Us page.

 

Q: Why do the products have different names, such as Socrates or Adams products?
A: The Socrates™ brand of legal forms products was acquired by RR Donnelley & Sons and is now marketed by RR Donnelley under the brand TOPS Products. TOPS Products markets legal products under the Adams brand, and has other office and school supply products marketed under the brands TOPS®, Adams®, Cardinal®, Globe-Weis®, through many well known trademarks such as Docket®, Second Nature®, Write ‘n Stick®, Notes Plus®, Accordion®, Easy Open®, SpineVue®, Write ‘n Erase®, and OneStep®, to name a few. Our legal forms products have changed since Socrates™ was acquired. As the Socrates™ brand has evolved, the legal content has been updated and improved with the help of some of the best “self-help” legal experts in the industry, resulting in a higher quality product offering.

 

Q: Can you give me legal advice?
A: We do NOT provide legal advice. We do provide legal information through the forms and kits we sell.
If you need advice on a course of action to take in your particular situation, we urge you to consult with
an attorney.

The materials we offer are designed to provide accurate and authoritative information in regard to the subject matter covered. They are sold with the understanding that the publisher and author are not engaged in rendering legal, accounting, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

 

Q: Where did my download get saved on my computer?
A: Where the file downloaded on your computer depends where your browser's preferences were set to save it. If you cannot find your download you may download it again. For directions, please refer to the FAQ above, "How do I download my order." Step 4 in this process will instruct you on how to designate where the file will be downloaded and saved on your computer. We suggest saving to your desktop as this will be the easiest to find.

 

Q: How do I unzip my download?
A: Double-click on the zipped file. A screen will appear titled "WinZip Self-Extractor." Click on "Browse" and you can select where you would like the files to go when unzipped. Do this by clicking on a location in this window. We recommend selecting "Desktop." After you have selected a location, click "OK" and then click "Unzip." If the unzip is successful, you will see a screen that says, "X file(s) unzipped successfully." 
Click "OK" and then go to the location you chose for unzipping the files. Your product will be there in the form of several .pdf, .doc, or .xls files.

 

Q: Why won't the form open?
A: If you double-click on an Adobe PDF form and nothing happens, you likely do not have
Adobe Reader installed. Some of our forms require Adobe Reader 6.0 or later to run. You can download a free version of this software here. If you know that you have Adobe Reader 6.0 or later installed and that it is working correctly, it may not be set to open .pdf files. Uninstalling and reinstalling Adobe should resolve this. Or you can contact our Customer Service department to reset this connection manually.

Most of our forms are now in Word or Excel format.  If you cannot open these files, you may not have Microsoft Office (or other word processing or spreadsheet programs) installed, or your trial version
of software has expired. It is also possible that your word-processing or spreadsheet program is not set
as the default program to open these types of files.

 

Q: What is the .NET Framework?
A: This is a Microsoft application that is required for the Socrates Media Product Browser to run. It comes already installed with Windows XP. If you have an earlier version of Windows, you can download this for free here. We suggest saving to your desktop as this will be the easiest to find. Microsoft has released a Service Pack to repair known security issues with the .NET Framework. It can be downloaded for free here. The Service Pack must be installed after installing the .NET Framework. The latest version of the Socrates Media Product Browser requires the .NET Framework Service Pack.

 

Q: How do I register my product?
A: Click on the "Your Account" link at the top of the page on Socrates.com. 

New members will need to fill out the “New Customers – Start Here” section and click “Continue” at the bottom of the page.

Existing members please log in with your e-mail address and password. 
Then, click "Register Your Purchased Products." 
Please follow the directions provided on the registration page.

 

Disclaimer of Warranties and Liabilities
BECAUSE OF POSSIBLE UNANTICIPATED CHANGES IN GOVERNING STATUTES AND CASE LAW RELATING TO THE APPLICATION OF ANY INFORMATION CONTAINED IN THE MATERIALS AVAILABLE ON THIS SITE AS WELL AS THE MATERIALS AVAILABLE IN RETAIL OUTLETS (THE “MATERIALS”), THE AUTHOR, PUBLISHER, AND ANY AND ALL PERSONS OR ENTITIES INVOLVED IN ANY WAY IN THE PREPARATION, PUBLICATION, SALE, OR DISTRIBUTION OF THE MATERIALS DISCLAIM ALL RESPONSIBILITY FOR THE LEGAL EFFECTS OR CONSEQUENCES OF ANY DOCUMENT PREPARED OR ACTION TAKEN IN RELIANCE UPON INFORMATION CONTAINED IN THE MATERIALS. NO REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, ARE MADE OR GIVEN REGARDING THE LEGAL CONSEQUENCES OF THE USE OF ANY INFORMATION CONTAINED IN THE MATERIALS. PURCHASERS AND PERSONS INTENDING TO USE THE MATERIALS FOR THE PREPARATION OF ANY LEGAL DOCUMENTS ARE ADVISED TO CHECK SPECIFICALLY ON THE CURRENT APPLICABLE LAWS IN ANY JURISDICTION IN WHICH THEY INTEND THE DOCUMENTS TO BE EFFECTIVE.

 

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